Terms and Conditions
Terms of Service
Services are provided by Linda Groebel (ABN 15 109 497 992), trading as At-Home Technology Help with Linda.
1. About the Service
I provide friendly, in-home help with everyday technology, including computers, phones, printers, Wi-Fi, smart TVs and online accounts. My service provides practical guidance and assistance rather than specialist hardware repair or professional IT system administration. I will always do my best to help, but some issues may require a manufacturer, internet provider, repair technician or other specialist, and a particular outcome cannot always be guaranteed.
2. Privacy, Passwords & Accounts
I respect your privacy and do not store passwords or keep records of sensitive login information. Wherever possible, you should enter passwords and verification codes yourself and remain responsible for keeping your login details secure. My Privacy Policy is available at www.lindatechhelp.com.
3. Devices & Data
I will take reasonable care when working with your devices, accounts and data. Important photos, documents and other data should be backed up before work begins where practical. I cannot accept responsibility for data loss, device failure, or pre-existing technical problems.
Some issues may be caused by pre-existing faults or third-party products and services outside my control. If work involves a significant risk to your device or data, I will discuss this with you before proceeding and may recommend a backup, repair technician or other specialist. By asking me to work on a device or account, you confirm that you own it or have permission to authorise the work.
4. Service Rates & Payment
In-home support is $120 per hour, with a one-hour minimum. Additional time is charged in 30-minute increments ($60). If significant additional work or time is required, I will discuss this with you before continuing. An invoice will be issued after the appointment and is payable within 7 days by bank transfer. Card payment may be available on request. Cash is not accepted.
5. Cancellations
Please provide as much notice as possible if you need to cancel or reschedule. Cancellations with less than 24 hours' notice may incur a fee of up to 50% of the booked appointment.
6. Safety & Respect
I reserve the right to end a visit at any time if I feel unsafe or uncomfortable. Respectful behavior is expected during appointments.
7. Acceptance of Terms
By confirming or accepting an appointment after receiving these Terms of Service, you agree to these terms. Nothing in these Terms limits your rights under Australian Consumer Law.