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Privacy Policy

Effective: January 2026

1. Introduction

This Privacy Policy explains how personal information is collected, used, and protected by At-Home Technology Help with Linda (“we”, “us”, “our”).

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We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What information we collect

We may collect the following personal information:

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  • Name

  • Phone number

  • Email address

  • Address (for in-home services)

  • Details about your enquiry or technical issue

  • Any information you choose to provide during bookings or communication
     

We only collect information that is necessary to provide our services.

3. How we collect your information

We collect information when you:

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  • Contact us via phone, email, or website

  • Fill out a contact or booking form

  • Book a service or consultation

  • Communicate with us directly
     

We may also collect limited data automatically via our website (see section 7).

4. Why we collect your information

We collect and use your information to:

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  • Provide and manage our services

  • Respond to enquiries and bookings

  • Communicate with you about appointments

  • Improve our services

  • Maintain records for business and legal purposes
     

We do not sell or share your personal data for marketing purposes.

5. Storage and security of your information

We take reasonable steps to protect your personal information from:

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  • misuse

  • loss

  • unauthorised access

  • disclosure
     

Your information may be stored securely in:
 

  • email systems

  • booking systems (e.g. Wix or similar platforms)

  • password-protected devices

6. Disclosure of personal information

We do not share your personal information with third parties except in the following circumstances:
 

  • where required by law

  • where necessary to provide our services (for example, booking or payment systems)
     

In addition, for personal safety and security reasons, limited information such as your name and address may be shared with a trusted contact (for example, a partner, family member, or emergency contact) for the purpose of:

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  • ensuring personal safety during in-home visits

  • confirming location while providing services
     

This information is only shared when reasonably necessary and is handled with care and discretion.
 

We do not use your personal information for marketing or sell it to third parties.

7. Website data & cookies

Our website may collect limited technical data such as:

  • IP address

  • browser type

  • pages visited
     

This is used to:

  • improve website performance

  • understand general usage
     

We may use cookies or analytics tools (e.g. Wix analytics).

You can disable cookies in your browser settings.

8. Access and correction

You have the right to:
 

  • request access to your personal information

  • request corrections if it is inaccurate
     

To do so, please contact us using the contact form or use the provided email address.

9. Overseas Data

Some services we use (e.g. Wix, email providers) may store data overseas.

We take reasonable steps to ensure these providers comply with privacy obligations.

10. Contact Details

Sole trader: Linda Groebel

E-mail: linda.tech.help@gmail.com

Or use the contact form provided on the home page.

11. Updates

This Privacy Policy may be updated from time to time to reflect changes in our services, legal requirements, or how we handle personal information.

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The most current version will always be available on our website.

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